OUR RELATIONSHIP WITH YOU ("THE
Negotiates rates with its car rental
partners to extend these offers directly to customers.
On your behalf makes a rental reservation
with the car rental company and confirms all such reservations with
In some instances requires a payment from
you to confirm your car rental reservation.
Restrictions can apply when crossing
country/state borders, therefore please ensure you advise our Customer
Care Centre at the time of booking if you plan to cross
countries/borders. Additional Fees may apply
YOUR RELATIONSHIP WITH THE CAR RENTAL
You enter into a contract directly with
the car rental company.
The amount of the rental charge (as per
your car rental quotation) is to be paid by you directly to the car
rental company when collecting the vehicle.
The car rental quotation always states the
rental inclusions and exclusions.
All extra add-ons, will attract additional
percentage taxes and surcharges.
It is the driver's responsibility to
ensure that he/she has the appropriate forms of payment.
It is the driver's responsibility to
ensure that he/she has the appropriate driving
licence. If renting outside of your country of origin you may require an international license.
Webcarhire.com will electronically provide
complete rental documentation on completion of your car rental
reservation. This documentation must be retained and presented to the
car rental company upon collection of the vehicle.
Webcarhire.com will not be responsible for
car rentals not provided upon the basis of the non-presentation of the
PAYMENT FOR CAR
Should webcarhire.com require a deposit payment to
make a booking, it must be paid to webcarhire.com with a valid credit
card. No other form of payment is accepted. The following credit cards
are accepted: Visa, MasterCard. Diners Club is only accepted for AUD
(Australian) bookings. Some debit cards may be
The specified amount of the car rental
charge (not including additional and/or optional extras) is to be paid
directly to the car rental company at the time of collection of the
vehicle and as detailed in the reservation documentation provided by
No car rental company is authorised to
promise a refund on behalf of webcarhire.com for any payments made
when making a booking.
At the time of vehicle
collection, there must be sufficient funds available on the nominated
credit card to cover all applicable rental charges and security
deposits. The nominated driver and credit card holder need to be in the
same name and be present upon collection of the vehicle. Your rental documentation will contain more information
relevant to the car hire company with respect to the use of cash or
debit cards. All credit card fees charged are
Cash deposits and debit cards are rarely accepted by car
amendment to a booking will be recalculated based on the availability
and the rates, at the time the amendment is made. This may be greater or
lesser than the rental rate originally confirmed. Amending your booking details can also incur extra
You may extend your booking prior to pick
up by having additional days added to your rental. However we cannot
guarantee you will receive the same rate as what you have booked.
The driver name cannot be changed for an existing booking.
If the driver name is to be changed a new booking will need to be made.
The pickup location cannot be changed for an existing booking.
If the pickup location is to be changed a new booking will need to be made.
If you wish to extend once the rental has
begun, this will need to be done directly with the car rental company.
We cannot guarantee you will receive the same rate as what you have
There will be no refund provided in
respect to booking amendments, even where a total balance would
otherwise be less than the original booking rate.
In the event that a booking amendment
results in a higher total balance payable, then you are to pay an
additional amount to webcarhire.com, being the difference between the
original payment and the new payment.
Cancelling your car rental reservation may
incur extra charges.
You are not entitled to any refund for a
car rental being concluded early, for the late collection of the car,
for not collecting the car or cancelling your car rental after the
commencement of such rental.
Webcarhire.com reserves the right to cancel
your confirmed booking if the car rental company advises webcarhire.com
that the car is no longer available. In these circumstances, webcarhire.com
is not responsible for any losses that you may suffer or incur as a result
of such cancellation.
No refunds will be given for rentals
rejected due to non-production of a driving licence or non-disclosed
points. Faxed or photocopied licences are not
No refunds will be given for rentals rejected
if an incorrect form of payment is produced when collecting your
No refund of the amount
paid to webcarhire.com will be made unless
cancellation protection is purchased in accordance with the next section
- "Cancellation Protection".
You must purchase Cancellation Protection
at the time of making the original booking.
Cancellation Protection - by purchasing
Cancellation Protection you are able to cancel your booking with
webcarhire.com up to 24 hours prior to pick up of the rental vehicle. You
will then be entitled to the refund of your payment made to webcarhire.com
to make the booking (less the Cancellation Protection Fee and Processing
Fee). An additional charge will be incurred for this service and the cost
varies depending on which country you are picking up the vehicle in.
Please refer to the table below:
Cancellation Protection rates - per
PURCHASING ALLIANZ INSURANCE THROUGH
Please include any additional requirements
you may have at the time of making the booking.
Child seats are mandatory in most
countries and must be requested prior to the pick up date. In the
instance that they cannot be confirmed, it is recommended that you take
your own. Additional charges for child/booster seats are to be paid
direct to the car rental company upon collection of the
• Other optional extras such as GPS Units, roof racks, ski racks, snow
chains etc. are available from most locations and must be requested
prior to the pick up date. These optional extras are subject to
availability and therefore are on a request basis only and cannot
always be guaranteed or confirmed. Additional charges for these items
are to be paid direct to the car rental company upon collection of the
vehicle and may be subject to extra taxes and fees.
SUITABILITY OF THE RENTAL
Webcarhire.com is unable to guarantee a particular make or
model of a vehicle. The vehicle shown on our website and your car rental
documentation is for guidance only. We do
guarantee that you will receive a vehicle in the car group that you have
All vehicle descriptions, images and
representations are indicative only and are subject to change and
availability without notice.
Car rental companies reserve the right to
substitute a vehicle based on availability and no claim shall be made in
respect to the exercise of the discretion of a car rental company
substituting such vehicle.
The customer takes full responsibility for
the choice and selection of the vehicle which is being reserved,
including the suitability of the purpose for which it is being rented.
You are responsible for deciding if the
vehicle is large enough to fit the proposed number of passengers and the
appropriate amount of luggage.
The information which we present is
supplied to us by individual car rental companies and is always subject
to change without notice. Therefore webcarhire.com cannot accept
responsibility for any changes beyond our control.
Upon collection of your vehicle you enter
into a direct contract with the car rental company and in the event of
any issues, problems, queries, concerns or complaints they should be
directed directly to the car rental company with whom you enter into a
AGREEMENT WITH CAR RENTAL
You will be requested to sign a rental
agreement with a car rental company when collecting your vehicle and it
is your responsibility to ensure that the rental details on such
agreement accord with the rental documentation supplied by
webcarhire.com to you.
You are responsible for any additional
purchases debited to your credit card after the rental agreement has
RIGHT OF THE CAR RENTAL COMPANY TO REFUSE
TO PROVIDE THE VEHICLE FOR RENTAL:
All car rental companies reserve the right
to decline to provide a vehicle to any customer who is, in their
opinion, unfit to drive, or does not meet eligibility requirements. In
such circumstances, your contract with webcarhire.com will terminate
immediately and we will have no further liability to you, nor will you
be entitled to a refund of any part of your payment made to secure the
OTHER GENERAL TERMS AND
All car rental bookings are subject to
this user agreement and the making of bookings via webcarhire.com is
acknowledged by you as being bound by such agreement.
No other terms, conditions or warranties,
expressed or implied by law, custom or dealing with us shall form any
part of any contract between us and you unless specifically made in
writing by us addressed to you.
The terms and conditions of this user
agreement shall be deemed to be modified and/or varied by any provision
of any legislation or regulation which negates or modifies any provision
of this agreement.
You acknowledge that in making a booking
with webcarhire.com that you do so on the basis of the material
contained on the site and subject to this agreement and you acknowledge
that any statement or representation by webcarhire.com, its employees or
agents have not been relied upon other than as may be specifically set
out on our site.
The rental of any vehicle will be subject
to the law of the country in which it is supplied to
You should satisfy yourself that you
understand and agree to the terms of a rental contract entered into and
you should be aware that you will be subject to and must comply with the
terms of such agreement and with the law as applicable at such place
from time to time.
We do not except liability for any charges
incurred by you with your authority or otherwise.
We reserve the right to levy any
government increase in local taxes that may be introduced after the
publication of this site, however, we will make every effort to ensure
that you are notified of any of these matters either prior to your
booking or as soon as practicable after we have knowledge of such
Any additional charges payable upon
arrival by you at the time of collection of the vehicle are subject to
local taxes at the prevailing rate in that country.
Apart from any conditions contained in any
rental agreement with the car rental company you will be held
responsible for anyone driving under the influence of alcohol or drugs,
causing wilful damage, driving off road, or driving negligently and/or
without due care or attention or in breach of any road laws and you
agree to indemnify webcarhire.com against any claim or demand whatsoever
in respect to any breach of this condition.
There may be restrictions as to the
availability of vehicles at peak times.
All vehicles and all offers are subject to
availability and all information including prices is correct, to the
best of our knowledge, at the time of publication.
You may have certain statutory and legal
rights as a consumer and the terms and conditions of the user agreement
are to be read subject to such rights.